Thank you for choosing SmokyMountainMasala. We are dedicated to delivering our premium spice blends directly to your doorstep with the utmost care. Below are the terms and conditions for our Delivery Policy:
Domestic and International Shipping
1. Shipping Coverage: We offer shipping to addresses internationally. For inquiries about whether we ship to your specific country, please contact us.
Shipping Rates & Delivery Estimates
2. Shipping Charges: Shipping costs for your order will be calculated and displayed at checkout. Delivery times vary based on the shipping method you select and your location. Please be aware that occasional delivery delays may occur.
Shipment Confirmation & Order Tracking
3. Tracking Information: After your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Please note that tracking information may take up to 24 hours to become active.
Customs, Duties, and Taxes
4. Responsibility for Fees: SmokyMountainMasala is not responsible for any customs duties, taxes, or other fees imposed during or after shipping. Any additional charges incurred are the responsibility of the customer.
Damages
5. Liability for Damage: SmokyMountainMasala is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Retain all packaging materials and damaged items until the claim is resolved.
Returns Policy
6. Return Information: For information regarding returns and refunds, please refer to our Return & Refund Policy, which outlines the procedures and options available for returning your order.
For further assistance or inquiries, please contact us at SmokyMountainMasala@Gmail.com.